Important - Vaccinations: In line with NHS Highland Direction GP surgeries will no longer be responsible for the delivery of vaccinations and immunisations effective 1st March 2023. If you have any queries regarding child or adult immunisations, please contact the NHS Highland Service Delivery Centre Helpline: 0800 032 0339 open Monday to Friday 9.30am to 5.00pm. For routine immunisations you are requested to wait for an appointment letter before making contact.
Aviemore Medical has a “Did Not Attend” policy for patients who miss appointments.
Missed appointments are where the patient has not turned up for the appointment and does not contact the surgery in advance to cancel or change the appointment.
The affect of these missed appointments are
If a patient misses 3 appointments in a year, they will receive a warning letter from the Practice Manager, and repeated missed appointments may result in the patient being removed from our Practice list.
Provision of Private Referrals
Aviemore Medical Practice are happy to assist patients where requested by writing referral letters to private clinics, the usual time for production of this being 10-14 working days. However, we need all patients to be aware that once the private letter has been written the organisation of the appointment is entirely the responsibility of the patient.
Please be aware of the following:
Please note that Aviemore Medical Practice will not:
Some resources you may find useful
Confidentiality & Medical Records
All members of the practice team treat patient information in the strictest confidence. The practice complies with the Data Protection Act 1998 and Access to Medical Records Legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.