Appointments

Requesting a Routine Appointment

If you wish an appointment you will need to phone the practice on T: 01479 810258 initially. Our receptionists will ask for an outline of the issue you wish to discuss as requested by the GP’s. Appointments will usually take place either by phone or face-to-face, however video consultations can be arranged if needed.

Please do not come to the practice if you do not have an appointment booked.

It is important that you do attend appointments that have not been cancelled be they regular appointments, child immunisations or hospital appointments.

To book an appointment please call us between 8.30am and 5pm.
From 8 – 8.30am and 5 – 6pm we try to keep the lines clear for emergencies.

Can’t make your appointment?

We ask that you call and let us know in advance.  In that way, we can release the appointment for someone else.  We monitor non-attendance and have no option but to deal with repeat offenders in line with our ‘DNA Policy’, which can be read here DNA Policy

Emergency Appointments

08:00 – 18:00 Monday to Friday

We have a doctor on call for emergencies between 8am and 6pm, Monday to Friday. Genuine emergencies such as heart attacks, road traffic accidents etc. will always take priority so please bear with us if the duty doctor is tied up at an emergency.

Duty Doctor or Advanced Nurse Practitioner Advice

If you feel you need to speak to a Doctor or Advanced Nurse Practitioner (ANP) the same day and/or have an urgent medical problem it is possible to speak to our duty doctor or ANP. This is useful if for example you need some urgent advice about a condition or situation which can’t wait until the next available routine appointment. A receptionist will take your number and the duty doctor or ANP will call you back. Our duty doctors and ANP can be very busy at times, especially on Mondays and Fridays and our receptionists will advise you if there is likely to be a delay in the doctor calling back.

Practice Nurse Appointments

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor.
Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Our nurses can help you with:

Acute and Chronic Wound Care/Infections
Cytology
Chronic Diseases – including Diabetes, Coronary Heart Disease, Hypertension, Rheumatology, Warfarin Monitoring
Healthy Lifestyle Advice
Lumps, Bumps & Skincare
Pre-arranged Blood Samples
Pre-Conceptual Advice
Removal of Sutures
Routine Injections
Smoking Cessation Advice
Swabs & STIs
Vaginal Swabs
Weight Loss Advice
Wound Dressing

Health Care Assistant Appointments

A health care assistant can deal with a number of clinical matters and who can avert the need to see a GP or the nurse. If you are unsure, please ask the reception team who will be happy to advise you. All slots are by appointment as with the nurse slots.