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Private Referrals policy

  Private Referrals policy & Info

Confidentiality & Medical Records

Locked blue folderAll members of the practice team treat patient information in the strictest confidence. The practice complies with the Data Protection Act 1998 and Access to Medical Records Legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Comments or Complaints

Customer service formWe welcome any suggestions that you may have to help us improve the services we provide for our patients. Please feel free to speak to a member of the office staff or you can write to our Business Manager, Mr Iain Gray.

Whilst we hope that you will never have the need, our practice has a procedure for dealing with any complaints that you may have about the services we provide. We also undertake to respond to any complaints within an agreed period of time. Many such grievances can be dealt with by discussing the problem with a GP. If this does not resolve the matter then you should put your complaint in writing and send it to:

The Business Manager
Aviemore Medical Practice
PH22 1SY

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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