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Complaints

Complaints

Customer service form

We have a formal complaints procedure set up along with targets for response times. Relevant forms and information available on request at the main office.

We welcome any suggestions that you may have to help us improve the services we provide for our patients. Please feel free to speak to a member of the office staff or you can write to our Practice Business Manager, Mr Iain Gray

Whilst we hope that you will never have the need, our practice has a procedure for dealing with any complaints that you may have about the services we provide. We also undertake to respond to any complaints within an agreed period of time. Many such grievances can be dealt with by discussing the problem with a GP. If this does not resolve the matter then you should put your complaint in writing and send it to our Practice Manager, Mr Iain Gray. 

A copy of our formal complaint procedure is attached below.

New_complaint_procedure_June14.doc


 
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